Amazon Customer Care 24X7
Amazon Customer Care is the customer support service provided by Amazon, a multinational technology company specializing in e-commerce, cloud computing, digital streaming, and artificial intelligence. Amazon has a strong emphasis on customer service and strives to provide a positive shopping experience for its customers.
Amazon offers various channels through which customers can contact their customer care team to seek assistance or resolve any issues they may encounter during their shopping experience. These channels typically include:
| Phone Support: Customers can reach Amazon Customer Care by calling the dedicated customer service phone number. This allows direct communication with a representative who can provide assistance and address queries or concerns. Live Chat: Amazon provides a live chat feature on its website, allowing customers to chat with a customer service representative in real-time. This is a convenient option for customers who prefer written communication or have questions that can be addressed through text-based conversation. Email Support: Customers can also contact Amazon Customer Care through email. By sending an email to the designated customer support email address, customers can explain their concerns or seek assistance, and Amazon’s support team will respond accordingly. Help Center and FAQs: Amazon has an extensive online Help Center, which includes a wide range of frequently asked questions (FAQs) and detailed guides. Customers can browse through these resources to find answers to common queries or troubleshoot issues on their own. |
Amazon Customer Care Number
| (888) 280-4331 USA and Canada (877) 375-9365 Amazon Alexa (In the US) (206) 922-0197 Amazon Alexa (Outside the US) (833) 674-7268 Amazon Business American Express Card (American Express) | Main: (206) 266-1000 Toll-Free: (888) 280-4331 or (888) 280-3321 |
Amazon Customer Care for Prime Video
Company Name:  Amazon.inTOLL FREE NUMBER(S): 1800 3000 9009 1800 419 7355 Website: Official Website- Amazon.in |
Social Media Contacts
Address
| 410 Terry Avenue North Seattle, WA 98109 https://www.amazon.com/ |
Executive Contacts
| Primary Contact Vincent Duong Customer success manager 410 Terry Avenue North Seattle, WA 98109 vduong@amazon.com Secondary Contact Doug Herring CEO, Amazon consumer 410 Terry Avenue North Seattle, WA 98109 dherring@amazon.com |
Chief Executive
| Andrew Jassy President and Chief Executive Officer 410 Terry Avenue North Seattle, WA 98109 ajassy@amazon.com |
Grievance Redressal for Amazon Customer Care
| Level 1: Customer Support You can contact the 24×7 customer service team Or call 1800-3000-1571 which provides online resolution to your queries/complaints across channels including chat. You can also request a callback for your query and they would contact you. The team will address your concern/query within 7 business days from receipt. Level 2: Customer Service Escalation If your concern/query is not addressed within the promised timeline or you are dissatisfied with the response from Level 1, you can reach out to the escalation desk via email at amazonpay-escalation@amazonpay.in. They will respond to you within 5 business days from receipt of your email. Level 3: Grievance Officer If your query remains unresolved, you can escalate to Grievance Officer, Mr. Suresh John, at amazonpay-grievance-officer@amazonpay.in with the details of your interaction with the Customer service escalation team. They will respond within 3 business days from the date of receipt of your email. Level 4: Nodal Officer If your query remains unresolved, you can escalate Nodal Officer – Mahavir Jindal via email at amazonpay-nodal-officer@amazonpay.in. They will respond within 3 business days from the date of receipt of your email. |
Amazon Customer Care Grievance Redressal for Merchant
| Level 1: Merchant Support If your concern/issue is not addressed satisfactorily by business development managers, you can reach out to escalation desk via email. merchant-escalations@amazonpay.in and they will respond to you within 7 business days from receipt of your email. Level 2: Grievance Officer If your issue/ grievance remains unresolved contact Grievance Officer- Mr. Suresh John at amazonpay-merchant-grievance-officer@amazonpay.in with the details of your interaction/ grievance. They will respond within 5 business days from the date of receipt of your email. Level 3: Nodal Officer If your grievance remains unresolved to your satisfaction despite escalating to Grievance Officer, you can reach out to Nodal Officer; Mr. Mahavir Jindal via email at amazonpay-merchant-nodal-officer@amazonpay.in. They will respond within 5 business days from the date of receipt of your email. In case you have not received a reply within 30 days of filing your complaint, contact Compliant Management System (CMS). |
Organization:
 Official Website- amazon.com |
FAQ
Does Amazon offer a 24/ 7 service?
Contact an Amazon representative by calling 1-888-280-4331. This number operates 24/7.
How do I contact Amazon customer care service for a refund?
Amazon’s customer service phone number is 1-888-280-4331, and that number is live 24 hours a day, seven days a week. Like most major retailers, Amazon prefers that you use one of its automated customer support methods
How do I contact Amazon seller support directly?
After Placing an Order:
Go to Your Orders.
Next to the relevant order, select Problem with the order.
Choose your topic from the list displayed.
Select Contact Seller.
