SBI Customer Care 24x7

Table of Contents

The State Bank of India (SBI) is a leading public sector bank in India, and its customer care services are designed to assist and support its customers with various banking-related queries and concerns. SBI provides multiple channels for customer care, including phone support, email, and online chat.

Here are some key points about SBI Customer Care:

Phone Support: SBI has a dedicated customer care helpline that operates 24/7 to address customer queries and complaints. You can reach SBI Customer Care by dialing the toll-free number 1800 11 2211 or 1800 425 3800. Additionally, SBI has separate helpline numbers for specific services like internet banking, mobile banking, and credit cards.
Email Support: Customers can also contact SBI Customer Care via email. You can send an email outlining your query or complaint to the designated email address provided on the SBI website. Make sure to provide accurate details and contact information for a prompt response.
Online Chat: SBI offers an online chat facility on its website, allowing customers to connect with customer care representatives in real time. This option provides a convenient way to seek assistance without making a phone call or sending an email.
Grievance Redressal: SBI has a comprehensive grievance redressal mechanism to address customer complaints and concerns. If you have a grievance that remains unresolved, you can escalate the issue through the SBI website or by contacting higher authorities within the bank.
Online Support: SBI’s official website contains a wealth of information and resources that can help customers find answers to common banking queries. The website includes FAQs, guides, and self-help tools that cover various banking products and services.

SBI Customer Care Number (24×7 Toll-Free)

SBI One-Time Registration Process

Send SMS, ‘REG Account Number’ to 07208933148
e.g. REG 12345678901
from the registered mobile no for that particular account. Confirmation message will be received indicating successful/unsuccessful registration.
If successful then you can start using the services.
If unsuccessful:
Check the SMS format and destination mobile number
Ensure that your mobile number from which the SMS is sent, is updated with the Bank for that account number. If not, visit your Branch and update the same.

SBI DE-Registration Process

You can de-register from SBI Quick through the following process
SMS ‘DREG ’ to 917208933148
You will receive a confirmation message indicating successful/unsuccessful de-registration.
If successful then you will not be able to use the services till you register again.
If unsuccessful check the format and destination mobile number and try again.
Charges:
For 6 digit number i.e. 567676 premium charges will apply.
For 10 digit numbers, SMS charges will be as per customer’s mobile bill plan.
For Missed Call, there is no charge. If the customers listens to IVR of 3 seconds which will be played after 4-5 rings, then customer will be charged as per customer’s mobile bill plan for 3 seconds

SBI Customer Care Account Services

Balance Enquiry
To get the last ‘clear’ balance on the account.
You may give a Missed Call or send an SMS ‘BAL’ to 919223766666

MOD Balance Enquiry
Send SMS “MODBAL” to “919223766666” to get available balance and MOD balance as response through SMS

Mini Statement
To get the Mini Statement i.e. last 5 transactions on the account.
You may give a Missed Call or send an SMS ‘MSTMT’ to 919223766666

Cheque Book Request Acknowledgement
Send message “CHQREQ” to 917208933145
You will receive an SMS. Send consent SMS (CHQACCY6 digit no. received in SMS) to 917208933145 within 2 hours of receipt of SMS for further processing.

Cheque Book Request
Send message “CHQREQ” to 917208933145 You will receive an SMS. Send consent SMS (CHQACCY6 digit no. received in SMS) to 09223588888 within 2 hours of receipt of SMS for further processing

E-Statement – last 6 month
You can avail e-statement for last 6 months of your Savings Bank account. The statement will be sent on your registered email ID with password encrypted PDF file
Send an SMS ‘ESTMT <space> <Account Number> <space> <code> to 917208933145
(Note: Code is any 4 digit number of your choice which will be used to encrypt the PDF attachment sent to your registered email address)

Education Loan Interest Certificate
To avail interest certificate of your Education Loan for the Financial Year.
Send SMS ELI <space> <Account Number> <space> <code> to 917208933145
(Note: Code is any 4 digit number of your choice which will be used to encrypt the PDF attachment sent to your registered email address)

Home Loan Interest Certificate
To avail interest certificate of your Home Loan for the Financial Year
Send SMS HLI <space> <Account Number> <space> <code> to 917208933145
(Note: Code is any 4 digit number of your choice which will be used to encrypt the PDF attachment sent to your registered email address)

ENROLL Positive Pay System (PPS)
You can enrol the cheque details in positive pay system. One time registration from SBI Branch is required before using the same. You can approach any SBI Branch register to your Account to avail this facility. Once registered for this feature, it is required to submit the details of issued cheques to Bank through various electronic Channel (as made available by Bank) . You can send the following details from your registered mobile no to 07208933145
SMS format.
CHQL Cheque No Amount Date of issuance(ddmmyyyy) Y/N (Multi City/Normal) Beneficiary Name. You will get the SMS based confirmation message from Bank regarding the status of Cheque details lodgement.

Full list of Services
Send SMS “HELP” to “917208933145” to get full list of services as response through SMS.

Language Change (Hindi/English)
For Language Change (Hindi/English) send message Hindi for Hindi language & English for English language to 917208933148

SBI Customer Care E-mail ID:

SBI Customer Care SMS Banking Service

SBI offers SMS banking services to its customers. Following are the SMS codes of the most common services:

Number	Message	Purpose
8008202020	UNHAPPY	File a complaint
9223766666	BAL	Check your balance
9223866666	MSTMT	Mini Statement
567676	BLOCK	Block your ATM Card
567676	PIN	Generate new ATM PIN

SBI Customer Care Missed Call Service

The following services can be availed by giving a missed call from the registered mobile number:

Service	Mobile Number
Balance Enquiry	09223766666
Mini Statement	09223866666
Cheque Book Request	09223566666

SBI Customer Care for Credit Card

SBI credit card customers can call the bank’s dedicated credit card services department and get instant service related to their credit card. A customer can call the following SBI credit card toll-free numbers:
1860 180 1290
1800 180 1290
One can also call the toll number of SBI at 39 02 02 02 (prefix local STD code) to get your queries answered.
IRCTC SBI credit card holders can call a dedicated toll-free number at
1800 180 1295
One can also call the toll number at 39 02 12 12 (prefix local STD code) for queries regarding the specific credit card.

SBI Loan Customer Care

To get latest features of loan products
SMS ‘HOME’ /‘CAR’/ ‘Personal’/ ‘Gold’ / ‘SME’ to 917208933145
You will receive an instant SMS advising the features of the service. You may give a Missed Call to following numbers for:
917208933140 for Home Loan
917208933141 for Car Loan
917208933143 for Gold Loan
917208933142 for Personal Loan
917208933144 for SME
Our representative will also call you to assist in filling up the details for Loan.

SBI Green PIN

Now you can generate your ATM Card PIN through an SMS.
Send SMS from registered mobile number in the below format,
PIN CCCC AAAA to 567676
Where XXXX is the last 4 digits of ATM Card number and YYYY is last 4 digits of the Account Number.
OTP will be send on your registered number
OTP must be used to change the SBI Debit Card PIN at any ATM within 2 days as OTP will be valid for 2 days only. Recommended to be done within 24 hours.

SBI Mobile TOPUP Recharge

Registered SBI Quick Customers can do Recharge of the Same registered mobile No by sending a SMS on 917208933145. This is a two-step process.
In first step you have to send a SMS
MOBRCService Provider Recharge_amount
3 CHAR ABBREVIATION FOR OPERATORS:
AIRTEL : AIR
BSNL : BSN
MTNL DELHI : MTD
MTNL MUMBAI : MTM
RELIANCE JIO : JIO
VI : VI
Daily limit per user is capped at Rs 700 and monthly limit at Rs.1000
After successful processing of first Step Message you will receive a confirmation message with 6 digit OTP
Once the SMS is received you have to send a SMS on 917208933145
MOBACC 6 digit OTP
This SMS has to be sent within 10 minutes of receiving the OTP message.
Once the second step message gets received, your account will get debited by respective amount and recharge will be processed. You will also get a confirmation SMS from your Telecom Operator.
MOBILE TOPUP/RECHARGE confirmation
For Mobile Topup/ Recharge confirmation send message ” MOBACC OTP” to 917208933145

PM SOCIAL SECURITY SCHEMES

Pradhan Mantri Suraksha Bima Yojana (PMSBY) & Pradhan Mantri Jeevan Jyoti Bima Yojana (PMJJBY)
You can now register for Pradhan Mantri Suraksha Bima Yojana (PMSBY) and Pradhan Mantri Jeevan Jyoti Bima Yojana (PMJJBY) by an SMS from the SBI Quick App. As there are more than 3 data items to be provided, it is advisable that this service be availed through the SBI Quick App only.

PMJJBY/PMSBY(space)A/CNO(space)RELATIONSHIP_WITH_NOMINEE(space)NOMINEEDOB(DDMMYYYY)(space)NOMINEE_FIRSTNAME(space)NOMINEE_LASTNAME to 917208933145

Note that Prime Minister’s Social Security Schemes can also be availed of by visiting your nearest SBI Branch.

Other SBI Customer Care Numbers

Service	Toll-free Number
Reporting Unauthorised Transactions	1800111109
SBI YONO	1800111101
Pension (SBI is Pension disbursing authority)	1800110009
SBI FASTag	1800110018
SBI GST	1800112017
Door-step Banking	1800111103
PM Jan Dhan Yojana	1800 11 0001
Income Tax Refund Orders through SBI	1800 425 9760